Return Policy
You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number is usually written on the bill of lading (issued by the mail carrier's shipping department) or somewhere on the packaging. If you cannot find your RMA, one may be obtained by contacting us by phone or email.
You will be responsible for any shipping costs when returning an item.
All returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
PlanetSXS is not responsible for fitment issues of wheels and tires. We do ask for vehicle data at the time of purchase to ensure you receive the correct bolt pattern but we have no way to know what kind of modifications have been done to your SXS. Make sure to measure in advance as you’ll be responsible for return shipping.
No returns on electrical items including audio
If an item has already shipped and you refuse the package, you will be credited for the amount of your purchase minus the return shipping fee
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial number or UPC
- Special orders (returned at our discretion)
- Returned more then 30 days after delivery
- Returned without notification